During significant growth years, many business hired fulltime personnel in order to facilitate the consistent technology changes that occurred to support the company’s growth. In today’s market, it is common for a full time I.T. individual who may have had 40 hours per week worth of work to do in the past, to only have 10 hours of actual work to do today. In most cases when business revenues are flat or declining, the internal I.T. person is tasked with simply keeping things running smoothly, but not tasked with making any significant improvements, upgrades, etc. In these scenarios, it is far more cost effective to outsource these functions to a company like RJ Computers who can provide only those 10 hours of service that are actually necessary.
Our support programs are designed to provide you with the capabilities of an entire I.T. department for less than the cost of retaining fulltime personnel. Many businesses believe that it is necessary to retain fulltime personnel to have someone there “just in case” for when things go wrong, but most fulltime I.T. personnel are not best prepared to handle emergency situations. Fortunately, modern computer systems rarely go down, but when they do, fulltime employees typically take far longer than RJ’s engineers to resolve problems because they have never seen the problem before, and have only their own knowledge and resources to work through the issue.
Projects involving upgrades to systems, when performed by fulltime personnel, are the most expensive and least efficient way to go and often result in the most downtime. This is because, in most cases, fulltime personnel have never actually performed the upgrade before, and also have little (if any) experience with these new products in real world production systems. They often spend months researching options and learning about the new products at the expense of your company. With fulltime personnel, knowledge of your systems rests in the hands of a few, or even just one person. Therefore, if we have turnover with a single individual from our staff, you can rest assured that between our consistent documentation processes as well as redundant staff that is assigned to your account, little, if any, knowledge is lost when we turnover a staff member. Our system discovery processes ensure that all needed information is documented and available to your assigned support team at all times. |
